Refund & Cancellation Policy
Last updated September 2, 2026
1. Before payment confirmation
If checkout is cancelled, fails, or the temporary reservation expires before payment confirmation, no completed purchase is created. All reserved seconds are normally released and may become available again.
2. After payment confirmation
Once payment is confirmed, the selected slot or range becomes sold and the service term begins. Cancellation and refund requests after confirmation are reviewed according to applicable law, the status of service delivery, and the circumstances of the request.
3. Duplicate, incorrect, or technical-error payments
If a purchaser is charged incorrectly because of a duplicate transaction, server error, payment-provider error, or a confirmed slot-availability conflict, ONE SECOND will investigate and, where appropriate, issue a refund or payment correction.
4. Effect of an approved refund
When a refund is approved and completed, the related payment and purchase records are updated and the related display slot or slots may be released for purchase again. Refund timing to the purchaser depends on the payment method, payment provider, and financial institution.
5. Content moderation
Removal, hiding, or restriction of user content because it violates the Terms does not by itself guarantee a refund. Refund eligibility remains subject to applicable law and the circumstances of the purchase and moderation action.
6. How to request assistance
For cancellation, refund, duplicate-payment, or technical-payment issues, use the customer contact method shown on the ONE SECOND website and provide enough information to identify the purchase without sending full payment-card credentials.