Refund & Cancellation Policy
MVP test version · Last updated August 26, 2026
1. Before payment confirmation
If checkout is cancelled, fails, or the temporary reservation expires before payment confirmation, the reserved second is normally released and can become available again.
2. After payment confirmation
Once payment is confirmed, the slot becomes sold and the ownership term begins. A refund, when approved, reverses the payment record and releases the slot according to the service's refund workflow.
3. Duplicate or technical-error payments
If a user is charged incorrectly due to a duplicate transaction, server error, or payment-provider error, ONE SECOND will investigate and, where verified, issue an appropriate refund or correction.
4. Content moderation
Removal or hiding of user content for violating the Terms does not automatically entitle the purchaser to a refund. The slot right and the displayed content are treated separately. Applicable consumer law may provide additional rights.
5. Auctions, premium slots, and special sales
Gold-time auctions, premium slots, promotional pricing, and other special sale formats may have additional cancellation or refund terms presented before purchase.
6. Live-launch changes
The final policy will specify the payment provider, currency, cancellation window, refund method, processing time, statutory consumer rights, operator information, and support contact required for the countries in which live sales are offered.